Quality Manager & Administrative assistant to GM
Marriott · Bali, Indonesia
Sekilas tentang pekerjaan ini
Di Marriott, posisi Quality Manager & Administrative assistant to GM di Bali bertanggung jawab menerapkan proses jaminan mutu dan mendorong perbaikan berkelanjutan di tingkat properti. Posisi ini ditujukan bagi kandidat dengan gelar 2 tahun dan pengalaman 3 tahun, atau gelar sarjana 4 tahun dan pengalaman 1 tahun di bidang terkait.
Tugas utama
- Menerapkan proses jaminan mutu sesuai misi dan standar merek.
- Melakukan audit bulanan untuk memastikan kepatuhan terhadap standar perusahaan dan merek.
- Menganalisis tren masalah dan mengarahkan perbaikan proses.
- Menangani keluhan serta menindaklanjuti masukan tamu.
Kualifikasi utama
- Gelar 2 tahun di Business Administration, Hotel and Restaurant Management, atau bidang terkait.
- Gelar sarjana 4 tahun di Business Administration, Hotel and Restaurant Management, atau bidang terkait.
- Dengan gelar 2 tahun, pengalaman 3 tahun di bidang profesional terkait.
- Dengan gelar sarjana 4 tahun, pengalaman 1 tahun di bidang profesional terkait.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Marriott.
Deskripsi pekerjaan
JOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Quality Assurance Goals • Coaches managers on adopting the Total Quality Management leadership style.
• Conducts monthly audit to ensure compliance with company and brand standards • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Directs property quality efforts to address critical customer requirements. • Assists with regional and/or company-wide implementation of company best practices.
• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable. Managing Quality Tools • Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences. • Uses data collection methods to compile, display, track, and analyze defect trends.
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. • Analyzes issues and identifies trends. Managing the Guest Experience • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Responds to and handles guest problems and complaints. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Models service behaviors that meet or exceed guest expectations. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.