Patient Service Executive
Siloam Hospitals Group · South Jakarta, Jakarta, id
Sekilas tentang pekerjaan ini
Patient Service Executive di Siloam Hospitals Group menangani hubungan, keluhan, dan kebutuhan layanan pasien serta mendukung operasional terkait. Posisi ini berlokasi di Jakarta Selatan dan ditujukan bagi lulusan minimal Sarjana dengan pengalaman hospitality atau aviation, terutama di bidang Front Office atau Customer Service.
Tugas utama
- Menjalin hubungan positif dengan pasien, keluarga, dan staf rumah sakit
- Menangani dan menyelidiki keluhan atau pertanyaan pasien, serta mengeskalasi masalah
- Berkoordinasi untuk meminimalkan atau menyelesaikan keterlambatan layanan
- Berkomunikasi secara jelas, empatik, dan profesional dengan pasien serta keluarga
- Mendukung administrasi dan operasional layanan pasien serta memastikan kepatuhan terhadap standar
Kualifikasi utama
- Minimal gelar Sarjana dari jurusan apa pun
- Pengalaman hospitality atau aviation, khususnya Front Office atau Customer Service
- Orientasi layanan pelanggan kuat dan kemampuan komunikasi yang sangat baik
- Keterampilan interpersonal unggul dan mampu berkolaborasi lintas departemen
- Pengalaman layanan kesehatan menjadi nilai tambah
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Siloam Hospitals Group.
Deskripsi pekerjaan
Responsibilities: Build and maintain positive relationships with patients, families, and hospital staff to ensure patient experience and satisfaction are top priorities. Respond to and investigate patient complaints or inquiries, escalating issues to the appropriate staff or department when necessary. Coordinate with relevant individuals or departments to minimize or resolve service delays.
Provide clear, empathetic, and professional communication to patients and their families throughout the service process. Support administrative and operational activities related to patient services. Ensure compliance with hospital policies, service standards, and service excellence guidelines.
Qualifications: Minimum Bachelor’s degree (any major) . Previous experience in hospitality or aviation industry , particularly as Front Office or Customer Service staff. Strong customer service orientation with excellent communication skills. Outstanding interpersonal skills and the ability to collaborate across departments. Prior experience in healthcare service is an advantage.
[BEWARE OF RECRUITMENT SCAMS] It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.
Located in the business district of South Jakarta, Siloam Hospitals Simatupang has become a trusted private hospital for locals and foreigners living in the South Jakarta area. The hospital provides all kinds of quality healthcare services, especially through its excellent services in cardiology, neurosciences, orthopaedics and radiation oncology. With modern medical equipment and tools, the specialists, general practitioners, nurses, and support staff at Siloam Hospitals Simatupang are committed to providing patients with international-standard healthcare and services.