Patient Service Executive
Siloam Hospitals Group · Denpasar, Bali, id
Sekilas tentang pekerjaan ini
Di Siloam Hospitals Group, Patient Service Executive memberikan layanan informasi dan dukungan kepada pasien, pelanggan, serta tamu di Denpasar, Bali. Posisi ini ditujukan bagi kandidat dengan pengalaman minimal satu tahun di guest relations atau service excellence.
Tugas utama
- Memberikan informasi dan konseling tentang produk, fasilitas, dan dokter
- Menerima, mencatat, dan menanggapi masukan pasien serta pelanggan
- Berkoordinasi dengan departemen terkait untuk menyelidiki kasus atau keluhan
- Menerapkan prosedur layanan berkualitas dan keselamatan serta mendukung pelaporan
Kualifikasi utama
- Pengalaman minimal 1 tahun di guest relations atau service excellence
- Diutamakan memiliki pengalaman di industri kesehatan
- Keterampilan negosiasi yang kuat dan komunikasi yang baik
- Fasih berbahasa Inggris atau penutur asli
- Ekspatriat, diutamakan berdomisili di Bali dan berkewarganegaraan Australia atau Eropa
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Siloam Hospitals Group.
Deskripsi pekerjaan
Provide information, explanations, and counseling regarding products and facilities, as well as practicing physicians, to patients, customers, and invited guests who come in or visit by phone, with the highest quality service while maintaining company benefits and safety. Receive, record, and respond to feedback from patients, customers, and invited guests, both verbally and in writing.
Liaise with relevant departments to investigate any cases/complaints that arise. Implement procedures and practices for quality and safety services, including participating in training, collecting data, documenting, and/or preparing reports as needed to support the achievement of hospital-wide indicators and related department/unit targets.
- Minimum of 1 years of experience in guest relations/service excellence, preferably in healthcare industry •Strong negotiation skills and good communication. •Native / fluent English speaker •Expatriates, preferably based in Bali, with Australian or European nationality.
[BEWARE OF RECRUITMENT SCAMS] It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.
Jl. Sunset Road No. 818 Kuta, Badung Siloam Denpasar Hospital is equipped with trauma and medical evacuation units such as mobile hospital services, haemodialysis, and day chemotherapy. The hospital has also obtained KARS accreditation from the Ministry of Health of the Republic of Indonesia and is always ready to serve local and international patients.