Omnichannel Campaign Operations Specialist
XL Axiata · KOTA JAKARTA SELATAN, Indonesia
Sekilas tentang pekerjaan ini
Omnichannel Campaign Operations Specialist di XL Axiata mendukung penyiapan, validasi, dan pemantauan pelaksanaan kampanye pemasaran lintas kanal untuk mendukung interaksi pelanggan. Posisi di Jakarta Selatan ini ditujukan bagi kandidat dengan pengalaman 1–3 tahun.
Tugas utama
- Menyiapkan dan menjalankan pengaturan dasar kampanye
- Memeriksa konfigurasi dan keakuratan data
- Memantau serta melaporkan masalah pelaksanaan kampanye
- Mendokumentasikan hasil dan log pelaksanaan
- Berkoordinasi dengan tim untuk kesiapan deployment
Kualifikasi utama
- S1 Teknik Industri, Sistem Informasi, Teknologi Informasi, Administrasi Bisnis, Pemasaran, atau Analitik Data
- Pengalaman 1–3 tahun di telekomunikasi, teknologi digital, periklanan dan pemasaran, atau bisnis dan manajemen
- Sertifikasi CRM, Customer Service Excellence (CSE), atau Quality Assurance diutamakan
- Kompetensi Customer Value Management, Digital Touchpoint, Business Process, Data Analytics, IT Operation, Testing & Debugging
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs XL Axiata.
Deskripsi pekerjaan
Job Purpose
To support accurate and timely execution of marketing campaigns at XLSMART by preparing, validating, and monitoring campaign setups across channels. This role ensures operational discipline, minimizes execution errors, and maintains reliable campaign delivery to support consistent customer engagement.
Main Responsibility
- Prepare and execute basic campaign setups
- Check and validate configuration and data accuracy
- Monitor and report campaign execution issues
- Collect and document execution results and logs
- Assist and coordinate with team members for deployment readiness
Key Output
- Accurate execution support
- Minimal configuration errors
- Timely task completion
- Proper documentation
Qualification
- S1 (Strata 1) degree in Industrial Engineering; Information System; Information Technology; Business Administration; Marketing; Data Analytics
- Minimum 1 - 3 years in Telecommunication; Digital & High Technology; Advertising and Marketing; Business & Management
- Certification: (Preferred) CRM; Customer Service Excellence (CSE); Quality Assurance
Functional Competencies
Customer Value Management; Digital Touchpoint; Business Process; Data Analytics; IT Operation; Testing & Debugging