IT Support (Riau Region: Pekanbaru)
Amartha · Pekanbaru, Indonesia
Sekilas tentang pekerjaan ini
IT Support di Amartha bertanggung jawab menangani kebutuhan perangkat keras dan perangkat lunak serta mendukung kebutuhan IT di wilayah Pekanbaru. Posisi ini ditujukan bagi kandidat dengan pengalaman 1–2 tahun sebagai spesialis IT support.
Tugas utama
- Memasang dan mengonfigurasi perangkat keras, perangkat lunak, jaringan, printer, dan scanner
- Memantau serta memelihara sistem komputer dan jaringan
- Menangani permintaan dan masalah layanan IT dengan tepat waktu
- Memberikan dukungan teknis kepada karyawan dan menyiapkan akun pengguna baru
- Memperbaiki atau mengganti perangkat serta menguji teknologi baru
Kualifikasi utama
- Sarjana Ilmu Komputer, Teknologi Informasi, atau bidang serupa
- Pengalaman 1–2 tahun sebagai spesialis IT support
- Menguasai perangkat keras, perangkat lunak, dan jaringan komputer
- Mampu memberikan dukungan teknis dan menyelesaikan pertanyaan pengguna
- Mahir menggunakan perangkat lunak helpdesk IT seperti Freshservice dan SysAid
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Amartha.
Deskripsi pekerjaan
About Amartha
At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2026, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.
About the Role
This position will responsible to IT hardware and software needed in Pekanbaru Area. You'll work with high mobility and collaborating various role to support their IT needed
Job Description
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Doing a testing new technology
- Experience to train junior staff
Requirements
- A bachelor's degree in computer science, information technology, or similar
- 1-2 years of experience as an IT support specialist
- Exceptional ability to provide technical support and resolve queries
- In-depth knowledge of computer hardware, software, and networks
- Ability to determine IT needs and train end-users
- Proficiency in IT helpdesk software, such as Freshservice and SysAid
- Experience in documenting processes and monitoring performance metrics
- Advanced knowledge of database maintenance and system security
- Ability to keep up with technical innovation and trends in IT support
- Exceptional interpersonal and communication skills
At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.
We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.