International Care Concierge
Mayapada Hospital Group · Jakarta Selatan, DKI Jakarta, Indonesia
Sekilas tentang pekerjaan ini
Mayapada Hospital Group mencari International Care Concierge di Jakarta Selatan untuk mendampingi pasien internasional dan keluarga serta mengoordinasikan layanan perawatan. Posisi ini membutuhkan kemampuan berbahasa Mandarin dan Inggris; pengalaman terkait layanan pasien atau hospitality diutamakan.
Tugas utama
- Mendampingi pasien internasional dan keluarga selama perjalanan perawatan.
- Memberikan layanan concierge sebelum, selama, dan setelah kunjungan rumah sakit.
- Berkomunikasi dengan pasien berbahasa Mandarin mengenai layanan, janji temu, dan prosedur.
- Mengoordinasikan janji temu, admisi, pemulangan, dan tindak lanjut perawatan.
- Menjadi penghubung pasien dengan tim kesehatan serta menanggapi pertanyaan dan keluhan.
Kualifikasi utama
- Minimal D3/S1 di bidang terkait.
- Fasih berbahasa Mandarin dan Inggris, lisan maupun tulisan.
- Pengalaman di layanan pasien, concierge rumah sakit, customer service, hospitality, atau layanan pasien internasional diutamakan.
- Memiliki kemampuan komunikasi, koordinasi, dan pemecahan masalah yang baik.
- Bersedia bekerja di lingkungan rumah sakit dengan jadwal shift.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Mayapada Hospital Group.
Deskripsi pekerjaan
Job Responsibilities Welcome and assist international patients and their families throughout their healthcare journey. Provide personalized concierge services before, during, and after hospital visits to ensure a seamless patient experience. Communicate effectively with Mandarin-speaking patients regarding hospital services, appointments, procedures, and administrative processes.
Coordinate appointments, admissions, discharges, and follow-up care with physicians and relevant departments. Serve as a liaison between international patients and multidisciplinary healthcare teams to facilitate clear and effective communication. Respond promptly to patient inquiries, requests, and concerns while delivering exceptional customer service.
Maintain patient confidentiality and ensure compliance with hospital policies, procedures, and healthcare regulations. Deliver compassionate, culturally sensitive, and patient-centered service to enhance overall patient satisfaction. Job Requirements Minimum D3/S1 in Hospitality, Healthcare Management, Communication, Languages, or a related field.
Fluent in Mandarin and English , both spoken and written. Previous experience in patient relations, hospital concierge, customer service, hospitality, or international patient services is preferred. Strong communication and interpersonal skills with a service-oriented mindset . Excellent coordination and problem-solving skills. Able to communicate with patients from diverse cultural backgrounds with professionalism and empathy .
Well-organized, detail-oriented, and able to manage multiple tasks effectively. Able to maintain patient confidentiality and comply with hospital policies and regulations. Willing to work in a hospital environment and shift-based schedule .