Insurance Specialist (Batam) - Zurich Asuransi Indonesia
Zurich Asuransi Indonesia · Batam, Indonesia
Sekilas tentang pekerjaan ini
Sebagai Insurance Specialist di Zurich Asuransi Indonesia, Anda akan menjual produk asuransi kepada pelanggan dan usaha kecil melalui telepon serta email. Posisi ini berlokasi di Batam dan ditujukan bagi kandidat dengan pengalaman minimal 1 tahun sebagai Sales di asuransi umum.
Tugas utama
- Menjual produk asuransi kepada klien baru dan yang sudah ada melalui telepon dan email.
- Mengidentifikasi kebutuhan pelanggan dan menyarankan produk tambahan.
- Menangani masalah pelanggan atau meneruskannya ke tim terkait.
- Memastikan penawaran diterbitkan dengan cepat dan akurat serta menjaga integritas data.
- Mendukung kampanye pemasaran dan peningkatan produk, layanan, serta proses.
Kualifikasi utama
- Pengalaman minimal 1 tahun sebagai Sales di asuransi umum.
- Memahami produk asuransi umum, ketentuan polis, aturan underwriting, dan proses klaim.
- Memiliki keterampilan komunikasi dan interpersonal yang baik.
- Memiliki kemampuan negosiasi dan persuasi yang kuat.
- Teliti, analitis, dan berorientasi pada pelanggan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Zurich Asuransi Indonesia.
Deskripsi pekerjaan
Job Summary
To sell insurance products to customers and small businesses on the phone and over email, identifying customer needs and taking action accordingly to contribute to the development of business and enhancement of the organization's products, services, and processes
Required
- Excellent communication & interpersonal skills
- Strong negotiation & persuasion abilities
- Detail-oriented and analytical
- Customer-focused mindset
- Experience as Sales in General insurance min 1 year
- Knowledge general Insurance products, Policy terms, underwriting rules, claims processes
Job Accountabilities - Key Accountabilities
Sells the organization's propositions to new and existing clients. Acts as the customers point of entry into the Zurich organization takes responsibility for the customer experience with Zurich, resolving and or escalating their issues and keeping oversight of service delivery to the customer to ensure service expectations are fulfilled at all stages of the process (e.g.
claims, invoicing).Shows good understanding of the customer needs and applies advanced customer interaction skills. Identifies customer needs and advises on propositions suggests additional offerings to existing clients (crossselling).Makes sure that quotations are issued (eventually with the help of a customer service team) promptly and in an accurate manner maintains data integrity within relevant systems.Shows expected sales behavior while fully adhering to local organization standards and processes.Supports specific marketing campaigns provides input and actively contributes to the enhancement of the organization's products, services and processes.Works closely with other organizational units, provides training and participates in projects as appropriate.