Helpdesk Engineer - IT (Medan, Contract - based)
Shopee Indonesia · Medan, Indonesia
Sekilas tentang pekerjaan ini
Sebagai Helpdesk Engineer - IT di Shopee Indonesia, Anda menangani dukungan teknis bagi pengguna serta operasional perangkat dan infrastruktur IT. Posisi kontrak berbasis di Medan ini ditujukan bagi kandidat dengan pengalaman 3–5 tahun di layanan IT, helpdesk, dan dukungan teknis.
Tugas utama
- Menangani dukungan teknis harian bagi pengguna untuk komputer, jaringan, dan printer.
- Mendiagnosis masalah aplikasi dan memperbarui dokumentasi dukungan teknis.
- Mengelola inventaris aset IT dan berkoordinasi dengan vendor.
- Memantau jaringan kantor, protokol keamanan IT, dan penerapan antivirus.
- Menangani troubleshooting awal backup server serta memantau dan melaporkan kinerja sistem.
Kualifikasi utama
- Gelar sarjana Ilmu Komputer, Teknologi Informasi, atau bidang kuantitatif terkait.
- Pengalaman 3–5 tahun dalam layanan IT, helpdesk, dan dukungan teknis.
- Mampu mengonfigurasi, mendiagnosis, dan merawat hardware serta software Windows dan macOS.
- Berpengalaman memantau jaringan lokal, mengelola antivirus, dan menangani troubleshooting awal backup server.
- Komunikasi lisan dan tulisan yang baik serta fasih berbahasa Inggris.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Shopee Indonesia.
Deskripsi pekerjaan
- Manage day-to-day technical support operations for end-users to ensure optimal performance of computers, network devices, and printers
- Troubleshoot and resolve complex end-user application issues while maintaining and updating internal technical support documentation
- Coordinate end-to-end IT asset management operations, ensuring precise inventory tracking and maintaining active vendor relationships
- Monitor local office network infrastructure to enforce company IT security protocols and oversee anti-virus deployments
- Execute first-level troubleshooting for scheduled server backups and perform ongoing system monitoring to deliver accurate performance reports
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related quantitative domain
- Minimum of 3 years and maximum of 5 years of experience in IT service delivery, helpdesk operations, and technical support
- Proven technical proficiency in configuring, diagnosing, and maintaining computer hardware, software, and both Windows and macOS environments
- Solid experience in local network infrastructure monitoring, anti-virus management, and first-level server backup troubleshooting
- Strong background in IT asset tracking, vendor coordination, and internal technical documentation management
- Excellent verbal and written communication skills with fluency in English to engage effectively with corporate business partners
- Exceptional analytical and troubleshooting capabilities to resolve technical challenges efficiently
- Strong interpersonal and collaboration skills to coordinate seamlessly with cross-functional stakeholders at all levels
- Proactive mindset and strong ownership to manage recurring support deliverables independently
- High adaptability and agility to navigate evolving operational priorities in a dynamic, fast-paced environment
Lowongan ini diambil dari situs karier resmi Shopee Indonesia. Lokr tidak memproses lamaran: kamu melamar langsung di situs perusahaan, dan info terbaru tentang lowongan ini ada di sana.