Health Insurance Claim Head
Cermati · Jakarta, Jakarta, id
Sekilas tentang pekerjaan ini
Cermati mencari Health Insurance Claim Head untuk memimpin tim After Sale Employee Benefit Insurance dan mengawasi layanan klaim serta endorsement. Posisi ini berlokasi di Jakarta dan ditujukan bagi kandidat dengan pengalaman lebih dari 5 tahun sebagai Claim Manager di perusahaan asuransi atau broker.
Tugas utama
- Memimpin tim After Sale Employee Benefit Insurance, termasuk tim Data dan Claim
- Mengawasi proses klaim agar keputusan sesuai SLA dan hasil appraisal dapat dipertanggungjawabkan
- Mendampingi klien yang dirawat dengan berkoordinasi bersama perusahaan asuransi dan rumah sakit
- Menangani negosiasi dan banding atas klaim yang ditolak
- Membuat laporan klaim harian, mingguan, dan bulanan
Kualifikasi utama
- Pengalaman lebih dari 5 tahun sebagai Claim Manager di perusahaan asuransi atau broker
- Memiliki hubungan baik dengan perusahaan asuransi
- Mahir berkomunikasi, bernegosiasi, dan melakukan persuasi
- Memahami syarat dan ketentuan asuransi serta proses banding klaim
- Latar belakang kedokteran diutamakan, tetapi tidak wajib
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Cermati.
Deskripsi pekerjaan
Lead the Employee Benefit Insurance After Sale team including Data and Claim team Responsibilities of After Sale team include processing claims, assist clients with endorsements, documents and data keeping Oversees insurance claims that are in progress to make sure claim decision come out according to SLA and claim appraisal result is justified according to the agreed TC Assist clients who are admitted to hospital by coordinating with insurance and hospitals when necessary Make daily, weekly, and monthly report for claim updates Customer care helpline – 24 hours Develop and maintain relationships with insurance companies’ claim departments Negotiate and appeal rejected claims with insurance Monitor endorsement process and make sure SLA is achieved Check and make sure member cards are correct and send them to the clients on time Assist with client closing process by coordinating with insurance and making sure the policy T and C is as per agreed Put in place control mechanisms that enable achievement of high levels of customer satisfaction.
Ensure quality and service excellence to clients and 5/5 client satisfaction Continuously improve current systems and processes Promote a culture of high performance and continuous improvement that values learning and commitment to quality.
More than 5 years experience as Claim Manager in insurance or brokerage firms Have good relationships with insurance companies Excellent in communication, negotiation, and persuasion skills Strong adherence to SLA and maintaining clients expectations Able to respond to clients inquiry with lightning speed and accuracy Strong understanding of insurance terms and conditions and claim appeal process Background in medicine is preferred but not a must
Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank. Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten.
We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.