Guest Experience Maker - Six Senses Bali
IHG · Indonesia
Sekilas tentang pekerjaan ini
Guest Experience Maker (GEM) di Six Senses Bali, bagian dari IHG, bertanggung jawab menyambut tamu serta membantu pengalaman mereka selama menginap di resor. Posisi ini ditujukan bagi kandidat dengan pengalaman operasional hotel, khususnya di hotel mewah.
Tugas utama
- Memeriksa profil dan riwayat tamu sebelum kedatangan.
- Mengoordinasikan informasi preferensi dan permintaan transfer dengan departemen terkait.
- Menyiapkan amenitas kedatangan serta menyambut dan mengantar tamu.
- Merekomendasikan dan mengatur aktivitas pilihan tamu selama menginap.
- Menawarkan fasilitas resor, spa, LIFE, dan restoran.
Kualifikasi utama
- Minimal lulusan SMA atau sederajat.
- Pengalaman minimal 1 tahun di operasional hotel serupa.
- Pengalaman di hotel mewah dengan hasil kerja terbukti.
- Mahir berbahasa Inggris; bahasa tambahan menjadi nilai lebih.
- Warga negara Indonesia; mampu menggunakan MS Office dan sistem POS, PMS, serta CRM.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs IHG.
Deskripsi pekerjaan
As Guest Experience Maker (GEM), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses.
I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives. Duties and Responsibilities As Guest Experience Maker (GEM), I will assume full responsibility for the efficient operation of the following: Check guest profiles and guest history prior to the guest's arrival and be familiar with all the information.
Notify concerned departments of guest arrival and ensure that they have the guests’ history and preference information before arrival. Coordinate with departments for transfer-related requests and assist guests with transfers to and from the hotel if required. Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
Offer welcome drink and cold towel on arrival. Escort guests accordingly throughout the resort. Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay. Knowledge of fire & safety procedures and exits. Upsell all resort, spa, LIFE and restaurant facilities. Ensure all equipment of the department is kept clean and in good working condition.
Uphold Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. Strictly adhere to LQA standards and guest comments. Qualifications To execute the position of Guest Experience Maker (GEM), I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results, including the following: High school diploma or equivalent and at least 1 year of experience in a similar hotel operational setting.
Hospitality diploma/degree from a recognized hospitality school is preferred. Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems, including POS, PMS, and CRM platforms. I have excellent knowledge of guest-related functions and guest service. Fluent in English; I understand that additional languages are preferred.
Indonesian citizenship The above is intended to provide an overview of the role and responsibilities for a Guest Experience Maker (GEM) at Six Senses Bali It is not and does not imply that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position. Six Senses Bali is an equal opportunity employer. This policy applies to all terms and conditions of employment.