Front Office Staff
Siloam Hospitals Group · Badung, Bali, id
Sekilas tentang pekerjaan ini
Sebagai Front Office Staff di Siloam Hospitals Group, Anda menangani pertanyaan pengunjung, mengarahkan mereka kepada pihak terkait, dan mendukung layanan pelanggan rumah sakit. Posisi ini berlokasi di Badung, Bali.
Tugas utama
- Menjawab pertanyaan pengunjung dan menghubungkan mereka dengan pihak rumah sakit terkait.
- Menjaga kerapian meja depan serta ketersediaan alat tulis dan materi informasi.
- Melatih, mengawasi, dan mendukung staf resepsionis, keamanan, serta call center.
- Memberikan layanan pelanggan tepat waktu dan menangani keluhan serta permintaan.
- Menangani situasi darurat.
Kualifikasi utama
- Memiliki keterampilan interpersonal dan layanan pelanggan yang baik, serta berempati kepada pasien.
- Mengenal perangkat lunak manajemen front office dan sistem electronic health records (EHR).
- Mengenal Microsoft Office Suite, terutama Excel dan Word.
- Mampu bekerja dalam lingkungan cepat dan beradaptasi dengan perubahan atau tantangan tak terduga.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Siloam Hospitals Group.
Deskripsi pekerjaan
- The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital. •Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets). •Train, supervise and support company staff, including receptionists, security guards and call center agents. •Ensure timely and accurate customer service. •Handle specific customer complaints and requests. •Troubleshoot emergencies. •Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy. •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.
- Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy. •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.
[BEWARE OF RECRUITMENT SCAMS] It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.
Siloam Medika Canggu clinic provides general consultation, emergency, outpatient, and home visits with International standard staff and service.