Front Office Staff
Siloam Hospitals Group · Balikpapan, East Kalimantan, id
Sekilas tentang pekerjaan ini
Siloam Hospitals Group membuka posisi Front Office Staff di Balikpapan, Kalimantan Timur. Peran ini menangani pertanyaan dan kebutuhan pengunjung, mendukung layanan pelanggan, serta membantu operasional meja resepsionis.
Tugas utama
- Menjawab pertanyaan pengunjung dan menghubungkan mereka dengan pihak rumah sakit yang relevan.
- Menjaga kerapian meja resepsionis serta ketersediaan alat tulis dan materi informasi.
- Melatih, mengawasi, dan mendukung resepsionis, petugas keamanan, serta agen call center.
- Memberikan layanan pelanggan yang tepat waktu dan akurat, serta menangani keluhan dan permintaan.
- Menangani situasi darurat.
Kualifikasi utama
- Pendidikan minimal SMA/D3 bidang terkait atau D4/S1 semua jurusan.
- Keterampilan interpersonal dan layanan pelanggan yang baik, dengan profesionalisme dan empati.
- Mengenal software front office, sistem EHR, dan Microsoft Office, terutama Excel dan Word.
- Mampu bekerja dalam lingkungan serba cepat dan beradaptasi dengan perubahan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Siloam Hospitals Group.
Deskripsi pekerjaan
- The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital. •Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets). •Train, supervise and support company staff, including receptionists, security guards and call center agents. •Ensure timely and accurate customer service. •Handle specific customer complaints and requests. •Troubleshoot emergencies. •Minimum Highschool Graduate/ Diploma (D3) Degree from Healthcare Administration, Business Administration, or any related major •Healthcare Administration, Business Administration, or any related major •Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy. •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.
- Minimum D4 or S1 All Major •Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy. •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word). •Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.
[BEWARE OF RECRUITMENT SCAMS] It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.
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