FLM
Brink's · Balikpapan
Sekilas tentang pekerjaan ini
FLM di Brink's bertugas memelihara ATM, menangani insiden, serta menjalankan prosedur keamanan dan keselamatan. Posisi ini berlokasi di Balikpapan.
Tugas utama
- Melakukan troubleshooting, perbaikan ringan, dan perawatan rutin ATM.
- Menangani insiden dan panggilan layanan sesuai SLA.
- Melakukan penanganan kas dasar sesuai kewenangan dan prosedur keamanan.
- Mencatat aktivitas pemeliharaan serta memperbarui status pekerjaan secara real time.
- Mematuhi SOP, standar keamanan, ketentuan regulasi, dan prosedur keselamatan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Brink's.
Deskripsi pekerjaan
ATM & Device Maintenance
- Perform first-level troubleshooting for ATM hardware and peripherals (card reader, cash dispenser, printer, monitor, keypad).
- Handle minor repairs, part replacement, and consumables replenishment (receipt paper, journal, etc.).
- Conduct routine preventive maintenance according to schedule.
Incident Handling
- Respond to ATM incidents and service calls within defined SLA.
- Perform fault diagnosis and recovery actions.
- Escalate unresolved issues to Second Level Maintenance (SLM) or Vendor Support.
Cash & Security Handling
- Perform basic cash handling activities as authorized (e.g., cassette replacement, cash jam handling).
- Ensure compliance with security procedures, dual control, and access protocols.
Documentation & Reporting
- Record all maintenance activities, incidents, and actions taken in the system accurately.
- Prepare service reports and update job status in real time.
Compliance & Safety
- Ensure all activities comply with SOP, security standards, and regulatory requirements.
- Follow safety procedures while working on-site, including client locations and public areas.
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