Field Service Engineer - CPS Indonesia
Atlas Copco Group · Indonesia
Sekilas tentang pekerjaan ini
Sebagai Field Service Engineer di Atlas Copco Group, Anda memberikan layanan produk dan software Chicago Pneumatic Division kepada pelanggan. Posisi ini berlokasi di Jakarta, Indonesia, dan ditujukan bagi kandidat dengan pengalaman minimal 1 tahun di lingkungan layanan engineering.
Tugas utama
- Memberikan layanan produk profesional di lokasi pelanggan atau workshop.
- Mendiagnosis masalah kinerja produk CPD dan melakukan tindakan perbaikan.
- Melakukan kalibrasi, pengujian, pemrograman, dan sertifikasi sesuai prosedur perusahaan.
- Menangani debugging dan troubleshooting software perusahaan.
- Menyusun laporan teknis serta melengkapi dokumen layanan.
Kualifikasi utama
- Memiliki kemampuan engineering yang baik.
- Pengalaman minimal 1 tahun di lingkungan layanan engineering.
- Memahami IT, jaringan, dan database; Raven db menjadi nilai tambah.
- Literasi PLC menjadi nilai tambah.
- Berorientasi pada layanan, fleksibel, dan mampu bekerja mandiri maupun dalam tim.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Atlas Copco Group.
Deskripsi pekerjaan
Your mission To perform a high level of customer service, respond to customer needs, work to meet customer expectations and improve customer satisfaction by providing a professional product and software services in the role of member of Chicago Pneumatic Division team The role To provide full and professional product services at customer location or at workshop To diagnose problematic and inefficient performance of CPD products and take appropriate action to rectify performance To identify and source spare parts and consumables required for the responsible service jobs To carry out calibration, testing, programming and certification of service job assigned according to company standard procedures To generate technical reports on service provided at site or inside workshop To undertake ad-hoc service jobs as necessary both at customer site or inside workshop To incorporate flexible attitude to working out of normal working environment as and when required.
To provide company software debugging, troubleshooting and ensure software back to work properly To arrange field and workshop equipment and replacement parts ready for service jobs and timely manage recording of those equipment and parts To finish service documents according to company or customer requirements To raise red flag or request for support when there is business or technical risk To follow strictly on safety, health, environment and quality policy and report safety risks to prevent future accident To follow and fulfill all service documents and procedure to meet both internal and external audit requirements Skills and experience Good engineering skills, with at least 1 year experience in an Engineering service environment IT, Network and database knowledge (Raven db will be an advantage) PLC literation will be an advantage Are we a good fit?
Service mind with high degree of flexibility Ability to build strong and effective working relationships with both customers and colleagues Self motivation Ability to work individually and as part of team Choose your career with us! Chicago Pneumatic Tools Division (CPTD) is a division within the Atlas Copco Group , one of the world's leading industrial companies specializing in compressed air, vacuum, industrial, and power solutions.
Chicago Pneumatic joined the Group in 1987 and has since operated as a dedicated brand serving industrial, vehicle service, and construction markets. Brands under CPTD such as Desoutter, Chicago Pneumatic, Fuji, Setitec, Nexonar and Rodcraft. The Chicago Pneumatic Tools Division focuses on delivering reliable and cost-effective: Pneumatic tools Cordless power tools Assembly tools Material removal tools Workshop and vehicle service equipment Industrial productivity solutions [ As part of the Atlas Copco Group , Chicago Pneumatic Tools Division also having : Global engineering expertise Advanced technology development Worldwide service and support networks Strong financial stability High standards in quality, safety, and sustainability City Jakarta / Indonesia