FB Attendant
AccorHotel · Makassar, South Sulawesi, id
Sekilas tentang pekerjaan ini
FB Attendant di AccorHotel bertugas memberikan layanan makanan dan minuman serta pengalaman yang baik bagi tamu Novotel Makassar Grand Shayla di Makassar, Sulawesi Selatan. Pengalaman di layanan makanan profesional diutamakan.
Tugas utama
- Menyambut dan mengantar tamu ke meja, serta memberikan rekomendasi menu.
- Mencatat pesanan makanan dan minuman, termasuk permintaan khusus dan kebutuhan diet.
- Mengantarkan pesanan dan menawarkan bantuan sesuai kebutuhan tamu.
- Menjaga kebersihan area makan, membersihkan meja, dan menyiapkannya kembali.
- Memproses pembayaran tunai dan kartu secara akurat.
Kualifikasi utama
- Pengalaman sebagai waiter, server, atau pekerjaan serupa di layanan makanan profesional diutamakan.
- Memiliki keterampilan layanan pelanggan dan minat pada bidang hospitality.
- Mampu mengatur beberapa meja dan memprioritaskan tugas di lingkungan cepat.
- Mampu bekerja sama dengan anggota tim yang beragam.
- Bersedia bekerja dengan jadwal bervariasi, termasuk malam, akhir pekan, dan hari libur.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AccorHotel.
Deskripsi pekerjaan
Greet guests with genuine warmth and enthusiasm, seating them promptly and providing menus with detailed recommendations Take accurate food and beverage orders, ensuring all special requests and dietary requirements are clearly communicated to the kitchen and bar teams Deliver orders efficiently and professionally, maintaining awareness of table needs and proactively offering assistance Demonstrate comprehensive menu knowledge, including ingredients, preparation methods, and wine or beverage pairings, to enhance the guest experience Clear tables promptly and reset them to our service standards, maintaining an organized and clean dining area at all times Process payments accurately using our point-of-sale system, handling cash and card transactions with integrity and attention to detail Collaborate seamlessly with kitchen, bar, and housekeeping staff to ensure smooth operations and exceptional service delivery Anticipate guest needs before they're expressed, addressing concerns with empathy and finding creative solutions to any issues that arise
Proven experience in a waiter, server, or similar food service role in a professional dining environment (preferred) Exceptional customer service skills with a genuine passion for hospitality and creating positive guest interactions Strong organizational abilities with the capacity to manage multiple tables and prioritize tasks efficiently in a fast-paced setting Demonstrated ability to work collaboratively with diverse team members, supporting colleagues and contributing to a positive workplace culture Capability to stand for extended periods, move quickly, and carry items safely throughout your shift Flexibility to work varied schedules, including evenings, weekends, and holidays as required by business needs
Hotel that makes every moment matter The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.