Duty Manager
AccorHotel · Surabaya, East Java, id
Sekilas tentang pekerjaan ini
Duty Manager di AccorHotel mengelola operasional shift dan layanan tamu di Mercure Surabaya Manyar, Surabaya, Jawa Timur. Posisi ini ditujukan bagi kandidat dengan pengalaman 2–5 tahun di bidang perhotelan.
Tugas utama
- Mengelola operasional shift di front desk, concierge, dan area publik.
- Menyambut tamu VIP dan menangani permintaan khusus serta keluhan eskalasi.
- Berkoordinasi dengan housekeeping, maintenance, food and beverage, dan security.
- Memberi arahan, pelatihan, dan dukungan kepada tim selama shift.
- Mengawasi keselamatan, kontrol kunci, pemeriksaan risiko, dan respons darurat.
Kualifikasi utama
- Pengalaman 2–5 tahun di front office, layanan tamu, atau operasional perhotelan.
- Diploma atau sarjana di bidang perhotelan, manajemen hotel, atau bidang terkait.
- Mahir menggunakan Property Management Systems (PMS), seperti Opera.
- Menguasai perangkat lunak perkantoran dasar dan memiliki kemampuan pemecahan masalah.
- Bersedia bekerja dengan jam tidak tetap, termasuk malam, akhir pekan, dan hari libur.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AccorHotel.
Deskripsi pekerjaan
Run smooth day-to-day or night shifts across the front desk, concierge, and public areas. Greet VIPs, handle special requests, and resolve escalated complaints or service issues. Work closely with housekeeping, maintenance, food and beverage, and security. Brief, train, and support front-line team members during the shift. Oversee property safety, key control, risk checks, and emergency responses. Maintain shift logbooks, review billing accuracy, handle cash/currency exchange, and report to senior management
2 to 5 years in front office, guest services, or hospitality operations. A diploma or bachelor’s degree in hospitality, hotel management, or a related field. Proficiency in hotel Property Management Systems (PMS) such as Opera, plus basic office software. Strong problem-solving abilities, calm demeanor under pressure, clear communication, and leadership. Willingness to work irregular hours, including nights, weekends, and holidays.
WHY WORK FOR ACCOR •Develop your talent through Accor’s learning programs. •Opportunity to grow within your property and across the world! •Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Discover contemporary comfort at Mercure Surabaya Manyar, featuring 90 stylish rooms and suites, from Superior Rooms to duplex Executive Suites. Enjoy delightful dining at our All Day Dining restaurant, unwind at the lobby bar, or stay productive in our boardroom and energized at the gym. As a Green Key Certified hotel, we embrace sustainable hospitality, creating meaningful stays while caring for our planet.
Strategically located near Surabaya’s business districts, financial hubs, exhibition and shopping centres, universities, and culinary spots. Just 35 minutes by car from Juanda International Airport and the iconic Suramadu Bridge, your gateway to the city.