CUSTOMER VALUE & PERSISTENCY MANAGER
AXA Mandiri · JAKARTA, Indonesia
Sekilas tentang pekerjaan ini
Sebagai Customer Value & Persistency Manager di AXA Mandiri, Anda akan meningkatkan kepemilikan produk melalui cross-selling dan upselling serta mengelola inisiatif persistency di seluruh channel. Posisi ini berlokasi di Jakarta dan ditujukan bagi kandidat dengan pengalaman minimal 5 tahun di industri asuransi jiwa.
Tugas utama
- Memimpin inisiatif cross-selling dan upselling kepada nasabah existing
- Mengembangkan inisiatif win back untuk nasabah dengan polis lapse atau surrender
- Memimpin inisiatif persistency di setiap channel
- Mengikuti tren dan praktik terbaik customer retention dan persistency
- Menyelaraskan pemangku kepentingan serta memantau dashboard dan pelaporan persistency
Kualifikasi utama
- Gelar sarjana di bidang data science, aktuaria, matematika, bisnis, marketing, atau bidang terkait
- Minimal 5 tahun pengalaman di industri asuransi jiwa
- Pengalaman dalam in-force management, persistency, customer experience, dan/atau sales
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AXA Mandiri.
Deskripsi pekerjaan
Overview: Customer Value & Persistency Manager is responsible for increase our product holding through cross-selling and upselling activities of and manage the persistency initiatives for all channels based on the strategic direction of the company. Responsibilities: Develop and lead key initiatives on cross-selling and upselling activities to existing (in-force) customers.
Develop and lead key initiatives win back customers who have lapsed/surrendered their policy (non in-force customers). Lead key initiatives on Persistency related for each channel (IBC, TM, DD, others). Stay up to date with industry trends and best practices in customer retention and persistency. Conduct monthly Persistency working team discussions to obtain alignment from key stakeholders as stipulated in the Persistency Committee TOR.
Monitor Persistency dashboard & reporting exercises. Qualifications: Bachelor’s degree in data science, actuarial science, mathematics, business, marketing or any related field At least 5 years in life insurance industry in in-force management, persistency, customer experience and/or sales