Concierge - Manado Marriott Resort & Spa
Marriott · Manado, Sulawesi Utara, Indonesia
Sekilas tentang pekerjaan ini
Concierge di Manado Marriott Resort & Spa, Marriott, bertugas membantu kebutuhan dan permintaan tamu serta memberikan informasi tentang properti dan area sekitarnya. Posisi ini berlokasi di Manado, Sulawesi Utara, dan tidak mensyaratkan pengalaman kerja terkait.
Tugas utama
- Mengatur layanan khusus seperti transportasi, reservasi, dan dry cleaning.
- Menangani permintaan, pertanyaan, dan keluhan tamu hingga tuntas.
- Memberikan informasi tentang properti dan fasilitas di sekitarnya.
- Memantau ketersediaan tempat duduk, layanan, dan keselamatan di club lounge.
- Mencatat informasi penting serta meneruskan masalah kepada departemen terkait.
Kualifikasi utama
- Pendidikan SMA atau G.E.D. setara.
- Pengalaman kerja terkait tidak diwajibkan.
- Pengalaman supervisi tidak diwajibkan.
- Lisensi atau sertifikasi tidak diperlukan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Marriott.
Deskripsi pekerjaan
POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.