Collection Quality Junior Associate
Cermati · Jakarta, Jakarta, id
Sekilas tentang pekerjaan ini
Cermati membuka posisi Collection Quality Junior Associate di Jakarta untuk kandidat dengan pengalaman minimal 2 tahun di Policy & Procedure, Quality Assurance, Risk Management, atau bidang serupa. Peran ini berfokus pada peninjauan standar operasional, kesiapan audit, perbaikan proses, dan pengawasan sistem pemantauan kualitas.
Tugas utama
- Meninjau dan memperbarui SOP serta pedoman operasional dan teknis.
- Memastikan dokumentasi dan penerapan SOP sesuai standar.
- Mengevaluasi rancangan kebijakan, strategi, dan program serta menilai risikonya.
- Menjadi kontak utama audit terkait kesiapan data collection.
- Mengembangkan rencana perbaikan proses, sistem, dan pelatihan.
Kualifikasi utama
- Pendidikan minimal S1 dari universitas bereputasi.
- Pengalaman minimal 2 tahun di Policy & Procedure, Quality Assurance, Risk Management, atau bidang serupa.
- Mampu berkomunikasi dan berkoordinasi dengan baik serta mengeskalasi masalah.
- Memahami kerangka tata kelola perusahaan dan proses bisnis.
- Mahir menggunakan Microsoft Excel, Google Sheets, dan Google Docs.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Cermati.
Deskripsi pekerjaan
Periodically reviewing and developing existing Standard Operating Procedures (SOPs) and Operational/Technical Guidelines to identify areas for improvement or updates in line with operational needs and compliance with internal and external regulations. Ensuring SOP and Operational/Technical Guideline documentation is complete, distributed, and communicated to relevant business units, and that on-the-ground implementation aligns with established standards.
Reviewing, evaluating, and providing feedback, recommendations, and risk assessments for draft Policies, Strategies, or Programs. Serving as the primary point of contact for internal and external audits regarding the readiness of required collection data. Identifying gaps in Internal Collection workflows based on audit findings, QA reports, and non-compliance issues.
Developing, proposing, and implementing Continuous Improvement Plans across processes, systems, and training to achieve Operational Excellence. Acting as the main liaison between Internal Collection and Quality Assurance (QA) to socialize new quality standards and best practices. Overseeing and reviewing the implementation of the Real-Time FC & DC Monitoring system used by the team to ensure the effectiveness of quality control and compliance.
Bachelor Degree (S1) from Reputable University Minimum 2 years of experience in Policy & Procedure, Quality Assurance, Risk Management, or a similar role Strong communication and coordination skills, with the ability to escalate issues clearly and promptly Strong understanding of corporate governance frameworks and business processes Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs