Collection Admin Jr Supervisor
Cermati · Jakarta, Jakarta, id
Sekilas tentang pekerjaan ini
Di Cermati, Collection Admin Jr Supervisor mengawasi operasi administrasi dan dukungan Collection serta koordinasi dengan vendor. Posisi ini berlokasi di Jakarta dan ditujukan bagi kandidat dengan pengalaman minimal 2 tahun di posisi serupa.
Tugas utama
- Mengawasi operasi General Support Collection dan pencapaian target SLA.
- Memantau alur kerja Ops Support, kualitas output, dan proses Desk Collection IVR.
- Menghitung kebutuhan tenaga kerja tim Collection bersama tim HR.
- Mengelola KPI, SLA, biaya operasional, dan tagihan vendor Collection.
- Mengedarkan dokumen kepada manajemen untuk mendukung proses persetujuan.
Kualifikasi utama
- Gelar S1 dari universitas bereputasi.
- Pengalaman minimal 2 tahun di posisi serupa.
- Keterampilan kepemimpinan yang kuat.
- Menguasai Microsoft Excel, Google Sheets, dan Google Docs.
- Kemampuan komunikasi dan kolaborasi yang kuat.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Cermati.
Deskripsi pekerjaan
Circulating various documents to management to facilitate the approval process for items specified in those documents (e.g., contract extensions, manpower planning, vendor partnerships, etc.). Directing, supervising, and coordinating all General Support Collection operations to ensure the achievement of administrative, reporting, and support SLA targets in accordance with established quality standards.
Calculating and executing the manpower fulfillment process for the Collection team in coordination with the HR team. Monitoring the workflow of the Ops Support team to ensure compliance with expected standards regarding SLAs, output quality (reports, data entry, etc.), and the execution of Desk Collection IVR processes. Serving as the primary point of contact between Collection users and Collection Vendors to ensure the alignment of operational and strategic goals.
Formulating, finalizing, and strictly monitoring the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Collection vendors. Overseeing the calculation of operational expenses and monthly invoices for Collection vendors based on performance data and contractual agreements, as well as processing and submitting payment requests within set deadlines.
Bachelor Degree (S1) from Reputable University Minimum 2 years of experience in a similar role Strong leadership skill Proficient in computer applications, including Microsoft Excel, Google Sheets, and Google Docs Strong communication and collaboration skills