Cluster Resevation Agent
AccorHotel · Surabaya, East Java, id
Sekilas tentang pekerjaan ini
Cluster Resevation Agent di AccorHotel bertanggung jawab menangani informasi reservasi dan hubungan dengan tamu di Mövenpick Surabaya City, Surabaya, Jawa Timur. Posisi ini ditujukan bagi kandidat dengan pengalaman 1–2 tahun di reservasi hotel, front office, atau guest relations.
Tugas utama
- Membangun hubungan personal dan ramah untuk mendorong loyalitas pelanggan.
- Mengutamakan hubungan dengan tamu sambil mengikuti prosedur administrasi.
- Mengantisipasi dan mempertimbangkan kebutuhan tamu.
- Memasukkan informasi reservasi ke sistem dengan akurat dan menjaga kualitasnya.
Kualifikasi utama
- Pengalaman 1–2 tahun di reservasi hotel, front office, atau guest relations.
- Mahir menggunakan Property Management Systems seperti Opera Cloud dan Central Reservation Systems (CRS).
- Kemampuan komunikasi lisan dan tulisan yang kuat dalam bahasa Inggris.
- Teliti, mampu multitasking, berorientasi pada pelanggan, dan memiliki pola pikir sales-driven.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs AccorHotel.
Deskripsi pekerjaan
- Helps encourage customer loyalty by developing friendly, personalised relationships • Gives priority to guest relations, while taking care to respect administrative procedures • Anticipates guests' needs and takes them into consideration • Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest quality, and errors are kept to an absolute minimum.
Experience: 1–2 years in hotel reservations, front office, or guest relations. Software: Proficiency in Property Management Systems (such as Opera Cloud) and Central Reservation Systems (CRS). Communication: Strong verbal and written skills in English (additional regional languages are a plus). Competencies: High attention to detail, multitasking ability, customer-oriented attitude, and a sales-driven mindset
WHY WORK FOR ACCOR •Develop your talent through Accor’s learning programs. •Opportunity to grow within your property and across the world! •Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym, and spa.