Assisted Channel Customer Adoption & Governance
OCBC Indonesia · DKI JAKARTA, Indonesia
Sekilas tentang pekerjaan ini
Posisi Assisted Channel Customer Adoption & Governance di OCBC Indonesia bertanggung jawab memantau pengembangan layanan, penggunaan anggaran, tata kelola, dan progres fitur serta aplikasi. Posisi ini berlokasi di DKI Jakarta.
Tugas utama
- Memantau pencapaian target strategis dan peningkatan berkelanjutan layanan Assisted Channel Solution.
- Memantau penggunaan anggaran unit secara efektif dan efisien.
- Memastikan pengembangan layanan sesuai kebijakan internal dan ketentuan eksternal.
- Mengevaluasi dan mengoordinasikan pelaporan tata kelola, kepatuhan, dan risiko unit.
- Memantau progres pengembangan fitur dan aplikasi serta menerapkan perbaikan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs OCBC Indonesia.
Deskripsi pekerjaan
- Monitor the achievement of strategic targets for service solution development and ensure continuous improvement within the Assisted Channel Solution unit.
- Monitor the effective and efficient utilization of the Assisted Channel Solution unit's budget.
- Ensuring service solution development processes and procedures align with the Bank's internal policies as well as external requirements (regulations, laws, and government decrees).
- Evaluate and coordinate the preparation and reporting of matters related to governance, compliance, and risk within the Assisted Channel Solution unit.
- Monitor the progress of feature and application development against established targets, and propose as well as implement necessary improvements.