Academic & Operations Officer
Ruangguru · Pasuruan - Panglima Sudirman
Sekilas tentang pekerjaan ini
Ruangguru mencari Academic & Operations Officer untuk mengelola jadwal kelas, penugasan tutor, dan operasional pembelajaran di Pasuruan - Panglima Sudirman. Posisi ini terbuka bagi fresh graduate berprestasi; pengalaman 1 tahun di administrasi operasional, layanan pelanggan/CX, atau penjadwalan akademik menjadi nilai plus.
Tugas utama
- Menyusun dan memperbarui jadwal kelas siswa B2C serta proyek kemitraan sekolah B2B.
- Menugaskan tutor sesuai keahlian, ketersediaan, lokasi, dan kebutuhan siswa atau sekolah.
- Mengirim pengingat, memantau kehadiran, dan mencegah pembatalan atau keterlambatan kelas.
- Menangani pertanyaan, permintaan penjadwalan ulang, dan kendala operasional harian.
- Mendokumentasikan data kelas dan kehadiran untuk laporan regional dan pusat.
Kualifikasi utama
- S1 Bisnis, Manajemen, Komunikasi, Pendidikan, atau bidang terkait; fresh graduate berprestasi dipersilakan.
- Pengalaman administrasi operasional, layanan pelanggan/CX, atau penjadwalan akademik menjadi nilai plus.
- Mahir Google Sheets atau Microsoft Excel, termasuk lookup formulas, filters, dan PivotTables.
- Memiliki kemampuan organisasi, ketelitian, dan komunikasi yang ramah serta profesional.
- Mampu menentukan prioritas secara mandiri dan cepat menyelesaikan masalah operasional.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Ruangguru.
Deskripsi pekerjaan
Job description
- Design, map, and continuously update class schedules for B2C students and B2B school partnership projects accurately within the operational system.
- Assign qualified tutors in the system based on subject expertise, schedule availability, location preferences, and specific student/school requirements.
- Send daily session reminders, track real-time tutor and student attendance, and proactively intervene to prevent class cancellations or delays.
- Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues from students, parents, tutors, and partner school representatives.
- Quickly address and resolve on-the-ground operational bottlenecks (such as last-minute tutor replacements or schedule conflicts) to ensure uninterrupted learning sessions.
- Maintain precise documentation of class data, attendance logs, and daily/weekly session status updates for regional and central management reports.
Qualifications
- Bachelor’s degree in Business, Management, Communications, Education, or a related field (open to high-performing fresh graduates). 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.
- Exceptional organizational skills and accuracy when managing complex, multi-channel (B2B & B2C) scheduling data.
- Proficient in Google Sheets / Microsoft Excel (comfortable with basic lookup formulas, filters, and PivotTables) and quick to adapt to internal operational dashboards.
- Friendly, clear, and professional communication skills to engage effectively with students, parents, tutors, and partner school representatives.
- Strong ability to prioritize tasks independently in a fast-paced, deadline-driven regional environment.
- Quick-thinking and solution-oriented when managing sudden schedule adjustments or handling operational feedback in the field.
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