Academic & Operations Officer
Ruangguru · Tangerang Selatan - Golden Madrid
Sekilas tentang pekerjaan ini
Sebagai Academic & Operations Officer di Ruangguru, Anda mengelola jadwal kelas, penugasan tutor, dan operasional sesi belajar untuk siswa B2C serta proyek kemitraan sekolah B2B. Posisi ini terbuka bagi fresh graduate berprestasi dan berlokasi di Golden Madrid, Tangerang Selatan.
Tugas utama
- Menyusun dan memperbarui jadwal kelas B2C serta proyek kemitraan sekolah B2B.
- Menugaskan tutor sesuai keahlian, ketersediaan jadwal, lokasi, dan kebutuhan siswa atau sekolah.
- Mengirim pengingat sesi, memantau kehadiran, serta mencegah pembatalan dan keterlambatan kelas.
- Menangani pertanyaan, permintaan penjadwalan ulang, dan kendala operasional harian.
- Mendokumentasikan data kelas, kehadiran, dan status sesi untuk laporan manajemen.
Kualifikasi utama
- Sarjana Bisnis, Manajemen, Komunikasi, Pendidikan, atau bidang terkait; fresh graduate berprestasi dipersilakan.
- Pengalaman 1 tahun di administrasi operasional, layanan pelanggan/CX, atau penjadwalan akademik menjadi nilai tambah.
- Terampil mengatur data penjadwalan yang kompleks dengan teliti.
- Menguasai Google Sheets atau Microsoft Excel, termasuk formula lookup dasar, filter, dan PivotTables.
- Mampu berkomunikasi secara ramah, jelas, dan profesional serta mengelola prioritas dalam lingkungan cepat.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Ruangguru.
Deskripsi pekerjaan
Job description
- Design, map, and continuously update class schedules for B2C students and B2B school partnership projects accurately within the operational system.
- Assign qualified tutors in the system based on subject expertise, schedule availability, location preferences, and specific student/school requirements.
- Send daily session reminders, track real-time tutor and student attendance, and proactively intervene to prevent class cancellations or delays.
- Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues from students, parents, tutors, and partner school representatives.
- Quickly address and resolve on-the-ground operational bottlenecks (such as last-minute tutor replacements or schedule conflicts) to ensure uninterrupted learning sessions.
- Maintain precise documentation of class data, attendance logs, and daily/weekly session status updates for regional and central management reports.
Qualifications
- Bachelor’s degree in Business, Management, Communications, Education, or a related field (open to high-performing fresh graduates). 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.
- Exceptional organizational skills and accuracy when managing complex, multi-channel (B2B & B2C) scheduling data.
- Proficient in Google Sheets / Microsoft Excel (comfortable with basic lookup formulas, filters, and PivotTables) and quick to adapt to internal operational dashboards.
- Friendly, clear, and professional communication skills to engage effectively with students, parents, tutors, and partner school representatives.
- Strong ability to prioritize tasks independently in a fast-paced, deadline-driven regional environment.
- Quick-thinking and solution-oriented when managing sudden schedule adjustments or handling operational feedback in the field.
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