Academic & Operations Officer
Ruangguru · Bogor - Kota Wisata
Sekilas tentang pekerjaan ini
Academic & Operations Officer di Ruangguru mengelola penjadwalan kelas, penugasan tutor, dan operasional pembelajaran untuk siswa B2C serta kemitraan sekolah B2B. Posisi ini berlokasi di Kota Wisata, Bogor, dan terbuka bagi lulusan baru berprestasi.
Tugas utama
- Menyusun dan memperbarui jadwal kelas siswa B2C dan proyek kemitraan sekolah B2B.
- Menugaskan tutor sesuai keahlian, ketersediaan, lokasi, dan kebutuhan siswa atau sekolah.
- Mengirim pengingat sesi serta memantau kehadiran tutor dan siswa.
- Menangani pertanyaan, permintaan penjadwalan ulang, dan kendala operasional harian.
- Mendokumentasikan data kelas, kehadiran, dan status sesi untuk laporan manajemen.
Kualifikasi utama
- Sarjana Bisnis, Manajemen, Komunikasi, Pendidikan, atau bidang terkait; lulusan baru berprestasi dipersilakan.
- Pengalaman 1 tahun di administrasi operasional, layanan pelanggan/CX, atau penjadwalan akademik menjadi nilai tambah.
- Terampil menggunakan Google Sheets atau Microsoft Excel, termasuk formula lookup, filter, dan PivotTables.
- Mampu berkomunikasi secara ramah, jelas, dan profesional.
- Mampu mengatur prioritas secara mandiri dan menyelesaikan masalah dengan cepat.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Ruangguru.
Deskripsi pekerjaan
Job description
- Design, map, and continuously update class schedules for B2C students and B2B school partnership projects accurately within the operational system.
- Assign qualified tutors in the system based on subject expertise, schedule availability, location preferences, and specific student/school requirements.
- Send daily session reminders, track real-time tutor and student attendance, and proactively intervene to prevent class cancellations or delays.
- Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues from students, parents, tutors, and partner school representatives.
- Quickly address and resolve on-the-ground operational bottlenecks (such as last-minute tutor replacements or schedule conflicts) to ensure uninterrupted learning sessions.
- Maintain precise documentation of class data, attendance logs, and daily/weekly session status updates for regional and central management reports.
Qualifications
- Bachelor’s degree in Business, Management, Communications, Education, or a related field (open to high-performing fresh graduates). 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.
- Exceptional organizational skills and accuracy when managing complex, multi-channel (B2B & B2C) scheduling data.
- Proficient in Google Sheets / Microsoft Excel (comfortable with basic lookup formulas, filters, and PivotTables) and quick to adapt to internal operational dashboards.
- Friendly, clear, and professional communication skills to engage effectively with students, parents, tutors, and partner school representatives.
- Strong ability to prioritize tasks independently in a fast-paced, deadline-driven regional environment.
- Quick-thinking and solution-oriented when managing sudden schedule adjustments or handling operational feedback in the field.
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