Academic & Operations Officer
Ruangguru · Malang - Klojen
Sekilas tentang pekerjaan ini
Ruangguru membuka posisi Academic & Operations Officer di Malang - Klojen untuk mengelola penjadwalan dan operasional kelas B2C serta proyek kemitraan sekolah B2B. Posisi ini terbuka bagi lulusan baru berprestasi; pengalaman satu tahun di bidang terkait menjadi nilai tambah.
Tugas utama
- Menyusun dan memperbarui jadwal kelas B2C serta proyek kemitraan sekolah B2B
- Menugaskan tutor sesuai keahlian, ketersediaan, lokasi, dan kebutuhan siswa
- Mengirim pengingat sesi serta memantau kehadiran tutor dan siswa
- Menangani pertanyaan, permintaan penjadwalan ulang, dan kendala operasional regional
- Mendokumentasikan data kelas, kehadiran, dan status sesi untuk laporan
Kualifikasi utama
- Gelar sarjana Bisnis, Manajemen, Komunikasi, Pendidikan, atau bidang terkait
- Lulusan baru berprestasi dapat melamar; pengalaman terkait satu tahun menjadi nilai tambah
- Mahir menggunakan Google Sheets atau Microsoft Excel, termasuk rumus lookup dan PivotTables
- Terorganisasi, teliti, dan mampu mengelola data penjadwalan yang kompleks
- Komunikatif, mampu menentukan prioritas, dan berorientasi pada solusi
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Ruangguru.
Deskripsi pekerjaan
Job description
- Design, map, and continuously update class schedules for B2C students and B2B school partnership projects accurately within the operational system.
- Assign qualified tutors in the system based on subject expertise, schedule availability, location preferences, and specific student/school requirements.
- Send daily session reminders, track real-time tutor and student attendance, and proactively intervene to prevent class cancellations or delays.
- Serve as the primary regional point of contact for inquiries, rescheduling requests, and daily operational issues from students, parents, tutors, and partner school representatives.
- Quickly address and resolve on-the-ground operational bottlenecks (such as last-minute tutor replacements or schedule conflicts) to ensure uninterrupted learning sessions.
- Maintain precise documentation of class data, attendance logs, and daily/weekly session status updates for regional and central management reports.
Qualifications
- Bachelor’s degree in Business, Management, Communications, Education, or a related field (open to high-performing fresh graduates). 1 year of experience in operations administration, customer service/CX, or academic scheduling is a plus.
- Exceptional organizational skills and accuracy when managing complex, multi-channel (B2B & B2C) scheduling data.
- Proficient in Google Sheets / Microsoft Excel (comfortable with basic lookup formulas, filters, and PivotTables) and quick to adapt to internal operational dashboards.
- Friendly, clear, and professional communication skills to engage effectively with students, parents, tutors, and partner school representatives.
- Strong ability to prioritize tasks independently in a fast-paced, deadline-driven regional environment.
- Quick-thinking and solution-oriented when managing sudden schedule adjustments or handling operational feedback in the field.
Lowongan ini diambil dari situs karier resmi Ruangguru. Lokr tidak memproses lamaran: kamu melamar langsung di situs perusahaan, dan info terbaru tentang lowongan ini ada di sana.