Technical Service Representative
Sherwin-Williams · Daerah Khusus Ibukota Jakarta, Indonesia
Sekilas tentang pekerjaan ini
Sherwin-Williams mencari Technical Service Representative di Daerah Khusus Ibukota Jakarta. Peran ini menangani layanan teknis coating dan aplikasi, dukungan pelanggan, serta kerja sama internal; ditujukan bagi kandidat dengan pengalaman 5–8 tahun.
Tugas utama
- Mendukung sales mengembangkan pelanggan baru dan memberikan layanan teknis di lokasi.
- Menjaga pesanan dan hubungan pelanggan lama serta memperkenalkan produk dan proses baru.
- Menangani masalah cat dan memberikan solusi teknis langsung di lokasi pelanggan.
- Mendukung debugging proyek baru, inspeksi lapangan, koordinasi, dan laporan.
- Menyesuaikan parameter penyemprotan sesuai karakteristik produk coating dan proses aplikasi.
Kualifikasi utama
- Pendidikan perguruan tinggi bidang sains atau teknik; kandidat berpengalaman dapat dipertimbangkan mulai SMA.
- Pengalaman 5–8 tahun dalam layanan teknis coating atau bidang application tools.
- Pengalaman dalam operasi proyek, pemeliharaan pelanggan, dan pemasaran.
- Mampu memecahkan masalah aplikasi cat industri secara mandiri.
- Komunikasi lisan/tulisan baik, menguasai office software, email, dan bahasa Inggris.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Sherwin-Williams.
Deskripsi pekerjaan
CORE RESPONSIBILITY a. Assist sales to expand the development of new customers in specific areas, provide technical services, on-site verification services; b. Maintain orders from existing customers and customers in specific areas, provide on-site technical services, introduce new products, equipment and processes to customers, communicate and discuss paint problems, solve on-site problems, and maintain good customer relations.
c. Participate in the team to debug new projects, including coordinating customer personnel, on-site inspection, record summary report; d. Understand the equipment and coating process, adjust the spraying parameters to the applicable range according to the characteristics of the coating product, so as to avoid unqualified results during the coating process; e.
Communicate closely with the internal laboratory, sales, production, feedback information as carefully as possible and get feedback to realize the value of internal team cooperation. f. Provide help and support to internal and external personnel g. Cooperate with R&D to assist other colleagues to follow up new products and customer complaints h. Provide construction machinery industry or related technical services
EDUCATION BACKGROUND REQUIREMENTS: Required ： Science and engineering professional college or bachelor's degree or above, experienced students can appropriately reduce the educational requirements to high school. KNOWLEDGE & EXPERIENCE: Required a. 5-8 years of experience in coating technical services or in the field of application tools, multi-faceted experience is preferred; b.
Experience in project operation, customer maintenance and marketing; c. Independent and successful problem solving ability in the field of industrial paint applications; Preferred ： PHYSICAL REQUIREMENTS (Please list bellows if there is any): TECHNICAL/SKILL REQUIREMENTS: Required ： Good oral and written expression skills, strong communication skills The ability to identify problems and find solutions in a timely manner Familiar with office software, email, English good Have good self-control and attention to detail