Tech Assist
Macquarie · Jakarta
Sekilas tentang pekerjaan ini
Di Macquarie, anggota tim Tech Assist menghadirkan dan mendukung solusi teknologi bagi seluruh unit bisnis di kantor Jakarta. Peran ini menjadi kontak pertama bagi staf yang membutuhkan bantuan teknologi serta memberikan layanan dan edukasi terkait platform teknologi.
Tugas utama
- Menjadi kontak pertama bagi staf yang membutuhkan bantuan atau informasi teknologi
- Memberikan layanan berorientasi pelanggan serta pelatihan dan edukasi platform teknologi
- Menangani masalah dan permintaan teknologi bersama tim global
- Menghadirkan dan mendukung solusi teknologi bagi seluruh unit bisnis di kantor Jakarta
Kualifikasi utama
- Antusias, termotivasi, senang memecahkan masalah dan berinteraksi dengan pelanggan
- Memiliki minat pada teknologi, rasa ingin tahu, dan sikap proaktif
- Memiliki kemampuan komunikasi tertulis dan verbal yang sangat baik
- Berpengalaman mendukung Microsoft dan Apple, termasuk Windows 11, MacOS, iOS, InTune, dan Office 365
- Pengalaman dengan teknologi Video Conference atau Audio Visual menjadi nilai tambah
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Macquarie.
Deskripsi pekerjaan
Join our Tech Assist team, who deliver and support technology solutions for all businesses in our Jakarta office. As a member of Tech Assist, you will be the face of Techology to our businesses for all technology services and platforms.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.
As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology. You will deliver a customer focused service experience and provide training and education on Macquarie's Technology platforms.
Working with global teams, you will own technology problems and requests to deliver positive outcomes for the business.
- Enthusiastic, motivated and enjoys solving problems and engaging with customers
- A passion for Technology, with curiosity and a pro-active mindset
- Excellent written and verbal communication skills
- Experience supporting Microsoft and Apple technologies (Windows 11, MacOS, iOS, InTune, Office 365), and the ability to support and troubleshoot issues
- Experience working with or supporting Video Conference / Audio Visual technologies would be an advantage.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.
We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.