Support Engineer, DevOps
Logicalis · Jakarta, ID (iZeno)
Sekilas tentang pekerjaan ini
iZeno, bagian dari Logicalis Asia Pacific, mencari Support Engineer, DevOps untuk memberikan dukungan teknis dan menangani berbagai produk Atlassian. Posisi ini berlokasi di Jakarta dan membutuhkan pengalaman relevan minimal 3 tahun.
Tugas utama
- Memberikan dukungan teknis melalui komunikasi tertulis dan lisan
- Melakukan triase, analisis akar masalah, debugging, dan troubleshooting produk Atlassian
- Berkoordinasi dengan vendor dan tim support untuk menyelesaikan masalah serta menangani implementasi dan upgrade
- Membuat dan memelihara dokumentasi knowledge base, perubahan, upgrade, dan pemeliharaan operasional
Kualifikasi utama
- Pengalaman relevan minimal 3 tahun
- Menguasai produk Atlassian
- Memiliki kemampuan scripting
- Memahami proses CI/CD
- Mampu berkomunikasi efektif serta memiliki kemampuan analitis dan pemecahan masalah yang baik
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Logicalis.
Deskripsi pekerjaan
About Us
Founded in 2003, iZeno was built on one conviction: enterprises deserve technology that doesn't just keep pace with change — it drives it.
As part of Logicalis Asia Pacific — the Architects of Change™ — our team of 180+ in-house innovators has delivered over 500+ enterprise solutions across Singapore, Malaysia, Indonesia, Thailand, and the Philippines, spanning AI & machine learning, cloud, DevOps, data analytics, CRM & CX, and ITSM.
At iZeno, you'll belong to a high-performing team where collaboration is real and ideas are welcomed. You'll grow through mission-critical projects that challenge you from day one, backed by the global resources and partner ecosystem of Logicalis. And you'll thrive in an environment that invests in your development, your wellbeing, and your career.
We are proud to be a Great Place to Work® Certified™ organisation — because we believe the same dedication we bring to our clients belongs to our people too.
No challenge is too complex. No ambition too large.
Join iZeno. Your challenges, our commitment.
The Role
- Provide technical support through written and verbal communication
- Perform triage, root cause analysis, debugging and troubleshooting across one to many Atlassian products
- Coordinate with vendors and support team on problem resolution, implementation issues and upgrades
- Create and maintain documentation for knowledge base, changes, upgrades and operational maintenance
What we are looking for
- A passion for learning new technologies.
- Ability to interact and communicate effectively and openly with all levels of management, users and vendors.
- Analytical with good problem-solving skills and excellent troubleshooting.
- Minimum 3 years of relevant experience.
Skill/knowledge required
- Atlassian products
- Scripting capabilities
- CI/CD process
Familiarity in the following areas is an added advantage
- JFrog Artifactory
- Sonatype nexus
- Cloudbees CI
Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.
As part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your personal data in accordance with our Data Protection Notice/ Privacy Policy.
At iZeno, we are committed to creating a diverse and inclusive workplace where everyone can thrive.