Product Support - Internal Tools
Kredivo Group · Jakarta, ID
Sekilas tentang pekerjaan ini
Kredivo Group mencari Product Technical Support dengan pengalaman sebelumnya di tim Product Management untuk mendukung pemantauan dan pemeliharaan fitur produk bersama Product Managers dan Engineering. Posisi ini berlokasi di Jakarta.
Tugas utama
- Memantau alur proses sistem dan memastikan semuanya berjalan.
- Mencari masalah yang mengganggu alur proses sistem.
- Membantu tim operasional mengatasi kendala penggunaan aplikasi internal.
- Berkolaborasi dengan tim Engineering dan Product untuk pemecahan masalah.
- Membuat analisis atau laporan sederhana serta dashboard pemantauan dan alert.
Kualifikasi utama
- Memiliki latar belakang teknis yang kuat dalam query MySQL.
- Memiliki kemampuan komunikasi yang sangat kuat dan teliti.
- Memiliki kemampuan analisis, pemecahan masalah, dan troubleshooting.
- Mampu bekerja dalam tim, bersemangat, dan memiliki motivasi diri.
- Pengalaman dengan Scalyr, Grafana, Postman, atau Insomnia menjadi nilai tambah.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Kredivo Group.
Deskripsi pekerjaan
We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team can stay in line with our product roadmap. The shortlisted candidate should have high curiosity, creativity and great problem-solving skills.
About the Job
- Daily monitoring for system process flow and making sure everything works.
- Search any issue that can interferes with the system process flow
- Help the operational team if there are obstacles in use of internal application system
- Work closely with the engineering and product team for troubleshooting and solving the issue.
- Help carry out simple analysis or reporting for product needs.
- Create dashboards for monitoring and alerts.
About you
- Solid technical background in MySQL query
- Extremely strong communication skills and strong attention to details
- Strong analytical, problem solving and troubleshooting skills
- Ability to work well in a team, passion and self-motivation
- Familiarize with monitoring tools (e.g: scalyr, grafana) and rest client tool (e.g: postman, insomnia) is a plus points
- Ability to read the code or error code is a plus points
- #LI-AA1