ODOO FUNCTIONAL ANALYST CPD
Japfa · DKI Jakarta
Sekilas tentang pekerjaan ini
Japfa membuka posisi ODOO FUNCTIONAL ANALYST CPD di DKI Jakarta. Peran ini mencakup pengawasan operasional IT dan dukungan pengguna, pemantauan layanan, serta koordinasi penyelesaian masalah.
Tugas utama
- Mengawasi operasional IT harian dan dukungan pengguna akhir.
- Memantau penanganan insiden, masalah, dan permintaan layanan untuk memenuhi SLA.
- Mengoordinasikan pemecahan masalah infrastruktur, sistem, dan aplikasi.
- Meninjau kinerja layanan, tren insiden, dan analisis akar masalah.
- Memastikan kepatuhan terhadap prosedur IT, kebijakan keamanan, dan standar tata kelola.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Japfa.
Deskripsi pekerjaan
Oversee daily IT operations and end-user support across assigned units or locations.
Monitor incident, problem, and service request handling to ensure SLA achievement.
Coordinate troubleshooting of infrastructure, systems, and application issues.
Review service performance, incident trends, and root-cause analyses.
Ensure compliance with IT procedures, security policies, and governance standards.
Coordinate with IT teams, vendors, and business stakeholders on issue resolution.
Coach supervisors and support staff and drive continuous improvement in IT service delivery.


JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh. We believe our people are the key to staying ahead, and we continuously seek talented individuals to grow with us and contribute to our mission.
Visit our official webpage
https://www.japfa.com/
https://www.japfacomfeed.co.id/