IT Core System
PT Hanwha Life Insurance Indonesia · JAKARTA PUSAT, DKI JAKARTA, ID
Sekilas tentang pekerjaan ini
PT Hanwha Life Insurance Indonesia mencari IT Core System untuk mendukung operasional dan pemeliharaan aplikasi asuransi inti di Jakarta Pusat. Peran ini juga menangani insiden, perubahan sistem, pengujian, integritas data, dokumentasi, serta dukungan keamanan dan kepatuhan.
Tugas utama
- Memantau ketersediaan, kinerja, dan keandalan aplikasi asuransi inti
- Menganalisis insiden serta mengoordinasikan penyelesaian masalah sistem
- Mendukung peningkatan sistem, perubahan konfigurasi, patch, dan upgrade aplikasi
- Menyiapkan pengujian SIT dan mendukung UAT serta implementasi sistem
- Menjaga integritas data, dokumentasi, pelaporan, dan kepatuhan sistem
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs PT Hanwha Life Insurance Indonesia.
Deskripsi pekerjaan
KEY RESPONSIBILITIES
- Core System Operations & Maintenance
- Monitor and maintain the availability, performance, and reliability of core insurance applications.
- Perform routine system checks and support scheduled maintenance activities.
- Identify, analyze, and resolve system issues in accordance with established procedures and service-level agreements (SLAs).
- Incident & Problem Management
- Receive, analyze, document, and follow up on incidents and service requests related to core insurance systems.
- Coordinate with internal IT teams, vendors, and relevant business units to investigate and resolve system issues.
- Perform root cause analysis and recommend preventive measures to minimize recurring incidents.
- System Enhancement & Change Management
- Support system enhancements, configuration changes, patches, and application upgrades.
- Analyze business requirements and translate them into technical specifications or system change requests.
- Ensure system changes follow established change management, approval, and documentation procedures.
- Testing & Implementation Support
- Prepare and execute system testing, including System Integration Testing (SIT) and User Acceptance Testing (UAT) support.
- Document test scenarios, test results, defects, and resolutions.
- Support deployment, post-implementation validation, and system stabilization activities.
- Data Integrity & System Integration
- Monitor data accuracy, consistency, and integrity across core insurance applications and integrated systems.
- Support investigation of data discrepancies and interface or batch-processing failures.
- Coordinate with relevant teams to ensure proper data flow between core systems and supporting applications.
- Documentation & Reporting
- Maintain technical documentation, system configurations, operating procedures, incident logs, and change records.
- Prepare periodic reports on system availability, incidents, service requests, and enhancement progress.
- Ensure system documentation remains accurate and up to date.
- Security, Risk & Compliance
- Support the implementation of IT controls, access management, audit requirements, and information security policies.
- Ensure system operations comply with internal policies and applicable regulatory requirements.
- Assist in disaster recovery, business continuity, and system recovery testing activities.
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