Innovation Tech Solution Sales Specialist (GenAI / Cloud), BytePlus - Indonesia
ByteDance · Jakarta, Jakarta Raya, Indonesia
Sekilas tentang pekerjaan ini
BytePlus, unit bisnis ByteDance, mencari Innovation Tech Solution Sales Specialist untuk mengembangkan peluang enterprise serta mengelola keberhasilan dan pertumbuhan klien. Posisi ini berlokasi di Jakarta dan ditujukan bagi profesional dengan pengalaman Sales dan Business Development di Cloud, CDN, atau AI/LLM.
Tugas utama
- Mengembangkan peluang klien dan bisnis baru di segmen enterprise.
- Mengelola onboarding, pelatihan, dukungan, adopsi, dan retensi klien.
- Mendorong kepuasan, kesehatan akun, dan keberhasilan penggunaan produk.
- Mengidentifikasi peluang cross-sell dan upsell bersama tim sales.
- Memberikan masukan kepada tim produk untuk pengembangan roadmap.
Kualifikasi utama
- Minimal 5 tahun pengalaman Sales dan Business Development di Cloud, CDN, atau AI/LLM.
- Mampu memengaruhi melalui persuasi, negosiasi, dan membangun konsensus.
- Memahami basis klien dan tantangan yang mereka hadapi.
- Memahami pendorong nilai dalam model bisnis recurring revenue.
- Berpengalaman dengan teknologi SaaS atau PaaS.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs ByteDance.
Deskripsi pekerjaan
BytePlus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the BytePlus Team, you help enterprise customers build what's next for their business. Leveraging ByteDance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission.
Responsibilities
We are looking for Enterprise Sales professionals in CDN or Cloud to join our team to tap into potential client opportunities and growing new business. You will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients. Your responsibilities will include the full customer success lifecycle, including onboarding, support, adoption, advocacy and retention.
You will possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the sales team and extended team to:
- Drive the customer success outcomes of product adoption, customer satisfaction and overall account health scores.
- Manage the onboarding, training, support and retention for your client portfolio.
- Collaborate with the wider team to define and improve the customer lifecycle process.
- Identify and collaborate with the sales team on cross-sell and upsell opportunities.
- Provide feedback to the business and product team that helps define our product roadmap.
- Manage the customer success platforms to a high standard.
- Assist in driving a company-wide culture of customer success.
Minimum Qualifications
- At least 5 years of proven experience in Sales and Business Development in Cloud or CDN or AI/LLM
- Ability to influence through persuasion, negotiation, and consensus building.
- An understanding of our client base and the challenges they face.
Preferred Qualifications
- Deep understanding of value drivers in recurring revenue business models.
- Analytical and process-oriented mindset
- SaaS or PaaS technology experience