Guest Services Assistant - Mandarin Speaking
Mymvw · Marriott's Bali Nusa Dua Gardens
Sekilas tentang pekerjaan ini
Guest Services Assistant - Mandarin Speaking di Mymvw, Marriott's Bali Nusa Dua Gardens, mendampingi tamu yang menghadiri presentasi penjualan dan memeriksa kelayakan mereka. Posisi ini ditujukan bagi kandidat dengan kemampuan Mandarin minimal HSK 4 dan pengalaman administrasi, data entry, atau bidang terkait.
Tugas utama
- Mengonfirmasi tanggal kedatangan dan preview melalui panggilan atau email
- Mengoordinasikan perubahan kedatangan, preview, dan upgrade kamar dengan activation team
- Menyambut tamu serta memeriksa kelayakan dan validitas data
- Menjelaskan area dan fasilitas, serta menangani keluhan tamu
- Memastikan tamu hadir tepat waktu untuk preview dan memenuhi standar kualitas
Kualifikasi utama
- Kemampuan bahasa Mandarin minimal HSK 4
- Pengalaman minimal satu tahun di administrasi, data entry, atau bidang terkait
- Kemampuan berbahasa Inggris
- Kemampuan menggunakan Microsoft Office, terutama Microsoft Excel dan Word
- Mampu bekerja di bawah tekanan dan mengelola beberapa prioritas
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Mymvw.
Deskripsi pekerjaan
Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Make sure all guests come to the gallery on Qualification.
JOB SPECIFIC TASKS
- Support a team to make sure the arrival date & preview date are the same with the company system
- Make a Pre-Arrival call or email to confirm the arrival date & preview date
- always coordinate with the activation team for any changes in arrival, preview, or room upgrade.
- update the information to GRA/gallery regarding meet & greet on check-in process
- provide passport form to guest on check-in process or preview time
- welcoming guests on arrival & requalified to ensure all data valid
- make friendly reminder call to make sure the preview on time
- provide information area & facilities, make sure guest on satisfaction.
- anticipate guest needs & build rapport with guest
- address guest complaints & escalate to the manager when needed.
- Ensure Compliance with health & quality standards
CANDIDATE PROFILE
- Minimum of HSK 4 of Mandarin proficiency
- Minimum of one (1) year of experience in administration, data entry, or a related field.
- Proficiency in English (additional language required for certain positions)
- Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
- Ability to work under pressure, manage multiple priorities, and be a self-starter.
- Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
- Excellent organizational and attention to detail skills.
COMPETENCIES - Fundamental competencies required for accomplishing basic work activities
Analytical Skills
- Learning
Administration
- Organization
Personal Attributes
- Integrity
- Positive Demeanor
- Dependability
- Stress Tolerance
- Adaptability/Flexibility
- Presentation
Communications
- Listening
- Communication
- English Language Proficiency
- Applied Reading
Interpersonal Skills
- Diversity Relations
- Teamwork
- Interpersonal Skills
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.