Guest Services Agent - Natra Bintan, a Tribute Portfolio Resort
Marriott · Indonesia
Sekilas tentang pekerjaan ini
Marriott mencari Guest Services Agent untuk menangani proses kedatangan dan keberangkatan, pembayaran, serta kebutuhan layanan tamu di Natra Bintan, a Tribute Portfolio Resort, Indonesia. Posisi ini ditujukan bagi pelamar dengan pendidikan SMA atau G.E.D. setara; pengalaman kerja terkait tidak diwajibkan.
Tugas utama
- Memproses check-in, check-out, penetapan kamar, dan permintaan perubahan kamar.
- Menangani pembayaran, memeriksa tagihan, dan mengamankan kas.
- Menjawab panggilan serta menindaklanjuti permintaan dan keluhan tamu.
- Berkoordinasi dengan Housekeeping mengenai status kamar dan kebutuhan tamu.
- Memberikan informasi dan mengatur transportasi bagi tamu.
Kualifikasi utama
- Pendidikan minimal SMA atau G.E.D. setara.
- Tidak memerlukan pengalaman kerja terkait.
- Tidak memerlukan pengalaman supervisi.
- Tidak memerlukan lisensi atau sertifikasi.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Marriott.
Deskripsi pekerjaan
POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages.
Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.