Guest Experience Expert (GSA)
Marriott · Indonesia
Sekilas tentang pekerjaan ini
Guest Experience Expert di Marriott, Indonesia, memberikan layanan yang membantu tamu sepanjang masa menginap, mulai dari kebutuhan operasional hingga permintaan dan informasi tentang area setempat. Posisi ini ditujukan bagi kandidat dengan pengalaman 1 tahun di bidang terkait.
Tugas utama
- Memberikan layanan untuk mendukung tamu selama menginap
- Memproses kebutuhan operasional dan menanggapi permintaan tamu
- Menyelesaikan laporan dan berbagi informasi tentang area setempat
- Membantu membawa barang bawaan tamu ke kamar atau area bell
- Menjaga keselamatan, kerahasiaan, aset, dan standar kualitas perusahaan
Kualifikasi utama
- Pendidikan SMA atau setara
- Pengalaman 1 tahun di bidang profesional terkait
- Mampu berdiri, berjalan, dan bergerak dalam waktu lama
- Mampu mengangkat beban hingga 50 pon tanpa bantuan atau 100 pon dengan bantuan
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Marriott.
Deskripsi pekerjaan
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done.
Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: 1 year experience in related professional area. Supervisory Experience: No supervisory experience.
License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.