Data Scientist - AI (Collection)
Kredivo Group · Jakarta, ID
Sekilas tentang pekerjaan ini
Kredivo Group mencari Data Scientist - AI (Collection) untuk membangun dan mengukur solusi AI pada proses penagihan, termasuk chatbot, voice bot, model prediktif, dan otomasi audit. Posisi ini berlokasi di Jakarta dan ditujukan bagi kandidat dengan pengalaman minimal 2 tahun di data science atau machine learning.
Tugas utama
- Merancang asisten penagihan berbasis LLM, chatbot, dan voice bot
- Mengotomatisasi audit panggilan dan chat desk collection
- Mengembangkan model prediktif untuk menentukan nasabah, waktu, dan kanal kontak
- Merancang dan menganalisis A/B test untuk mengukur KPI penagihan
- Menerapkan dan mengembangkan solusi bersama tim Engineering dan Collection Ops
Kualifikasi utama
- Sarjana atau Magister bidang kuantitatif terkait
- Pengalaman minimal 2 tahun di data science atau machine learning
- Menguasai Python, SQL, dan library machine learning
- Pengalaman langsung menggunakan LLM, termasuk prompt engineering dan RAG
- Fasih berbahasa Indonesia dan memiliki kemampuan bahasa Inggris yang baik
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Kredivo Group.
Deskripsi pekerjaan
Kredivo is hiring a
Data Scientist – AI (Collection)
in our Jakarta office to build AI-powered products that change how we collect payments from customers. This position will report to the
Lead Data Scientist – Collection & SPG
and will be accountable for designing, shipping and measuring AI solutions across the collection journey, from early reminders to late-stage recovery.
In this role you will also be responsible for driving AI transformation within Collection: building conversational AI (chatbots and voice bots/robocalls), automating desk collection audit processes, and applying LLMs to collection workflows. In addition, you will be responsible for proving business impact through rigorous experiments and working closely with Collection Ops, Product and Engineering to put models into production.
About the job
- To design and build LLM-powered collection assistants (WhatsApp/in-app chatbots, AI voice agents/robocalls)
- To build automated audit and analysis of desk collection calls and chats, using speech-to-text and LLMs to check them against collection SOPs at scale and turn them into insights for Collection Ops
- To develop and improve predictive models (e.g. propensity-to-pay, contactability, best channel/time to contact) that decide who to contact, when and how
- To design and analyze A/B tests that measure impact on collection KPIs (roll rate, recovery rate, cost per collection)
- To work with Engineering and Ops to deploy, scale and iterate on solutions, and to make sure they follow our internal collection guidelines
About you
- Bachelor's or Master's in Computer Science, Statistics, Mathematics, Engineering or a related quantitative field
- 2+ years of experience in data science or ML, ideally in fintech, lending, collections or customer operations
- Strong Python and SQL; hands-on with ML libraries (scikit-learn, XGBoost/LightGBM, PyTorch or similar)
- Hands-on experience building with LLMs: prompt engineering, RAG, function calling/agents, and LLM APIs or open-source models
- Exposure to conversational AI or voice tech (chatbot frameworks, STT/TTS, voice bot platforms) is a strong plus
- Solid grounding in experimentation and statistics (A/B testing, causal inference basics)
- Experience deploying models to production or working with MLOps tools (Airflow, Docker, cloud platforms) is a plus
- Fluent in Bahasa Indonesia and good English; able to explain technical work to non-technical stakeholders
- Product-minded and hands-on: you like shipping, measuring and iterating quickly
- If this sounds like you, we would love to hear from you!
- #LI-AL1