CRM Executive
Aramex International L. L. C. · Jakarta, ID, 13930
Sekilas tentang pekerjaan ini
Aramex International L. L. C. mencari CRM Executive untuk mengelola hubungan pelanggan dan meningkatkan kepuasan, retensi, serta loyalitas. Posisi ini berlokasi di Jakarta dan ditujukan bagi kandidat dengan pengalaman minimal 5–6 tahun di CRM, layanan pelanggan, atau pemasaran.
Tugas utama
- Mengelola sistem CRM dan menjaga keakuratan data pelanggan.
- Menganalisis data pelanggan untuk menemukan tren dan peluang peningkatan layanan.
- Mengembangkan strategi retensi untuk meningkatkan loyalitas dan mengurangi churn.
- Mendukung kampanye pemasaran melalui segmentasi dan penargetan pelanggan.
- Menyusun laporan dan dashboard untuk memantau kinerja CRM dan kampanye.
Kualifikasi utama
- Minimal 5–6 tahun pengalaman di CRM, layanan pelanggan, atau pemasaran.
- Pengalaman di industri logistik atau e-commerce lebih disukai.
- Sarjana administrasi bisnis, logistik, pemasaran, atau bidang terkait lebih disukai.
- Pengalaman dengan software CRM seperti Salesforce atau HubSpot sangat diinginkan.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Aramex International L. L. C..
Deskripsi pekerjaan
Purpose of the Job The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives. Job Description Manage and maintain the CRM system, ensuring data accuracy and integrity for customer records.
Analyze customer data to identify trends, preferences, and opportunities for improving customer engagement and satisfaction. Develop and implement customer retention strategies to enhance loyalty and reduce churn rates. Collaborate with sales, marketing, and customer service teams to align CRM activities with company goals and initiatives. Support the execution of marketing campaigns by segmenting customer data and targeting specific customer groups.
Monitor customer interactions and feedback to improve service delivery and address potential issues proactively. Generate reports and dashboards to track CRM performance metrics, customer trends, and campaign effectiveness. Train and support staff in using the CRM system effectively to enhance customer interactions. Assist in developing and updating CRM processes and best practices to improve overall customer relationship management.
Maintain a thorough understanding of Aramex’s services and offerings to provide accurate information to customers. Respond to customer inquiries and issues related to their accounts, ensuring prompt resolution and follow-up. Participate in cross-functional meetings to share insights and collaborate on customer experience improvement initiatives.
Job Requirements - Experience and Education Education: Bachelor’s degree in business administration, logistics, marketing, or a related field is preferred. Experience: Minimum of 5-6 years of experience in CRM management, customer service, or marketing, preferably in the logistics or e-commerce industry. Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
Leadership Behaviors Building Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Innovation Setting a clear direction Simplification Skills Attention To Details Audience Understanding Business Acumen Communication Skills Cross-Functional Collaboration Customer Centric Industry Knowledge Multitasking Problem Solving And Critical Thinking Process Oriented Results Driven Teamwork Time Management