Crisis Helpline Responder (Indonesia)
Intellect · Indonesia
Sekilas tentang pekerjaan ini
Intellect mencari Crisis Helpline Responder paruh waktu di Indonesia untuk memberikan dukungan dan konseling krisis melalui hotline. Posisi ini ditujukan bagi kandidat berpengalaman sebagai konselor atau petugas helpline yang telah menyelesaikan pelatihan Crisis Intervention atau Suicide Prevention.
Tugas utama
- Menangani hotline krisis bagi penelepon yang terdampak bunuh diri atau menyakiti diri
- Memberikan konseling krisis dan dukungan dengan teknik de-eskalasi
- Menilai kebutuhan, risiko keselamatan, dan kebutuhan rujukan penelepon
- Membuat laporan panggilan serta mendukung penyusunan rencana penanganan krisis
- Melakukan serah terima tugas kepada petugas shift berikutnya
Kualifikasi utama
- Pengalaman 1–3 tahun sebagai konselor atau petugas helpline, berbayar atau sukarela
- Pelatihan Crisis Intervention atau Suicide Prevention yang telah diselesaikan
- Mampu berkomunikasi efektif dalam bahasa ibu
- Berpengalaman menangani situasi klinis berisiko tinggi terkait bunuh diri atau krisis
- Mampu menjaga ketenangan dan pulih setelah interaksi yang penuh tekanan
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Intellect.
Deskripsi pekerjaan
We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.
About Intellect
Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered
Role & Responsibilities
- Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
- Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
- Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
- Maintaining accurate and detailed call reports on key issues and referrals actioned
- Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
- Supporting in the development of appropriate crisis management plans to support callers in crisis
- Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
- Ensuring smooth and diligent handover process to next shift personnel
- Dedicating entire shift to intellect tasks and responsibilities only
- Conducting risk assessments, including lethality assessment for suicide cases
Requirements
- 1 - 3 years of experience in helplines, either in a paid or voluntary capacity
- Can effectively communicate in their native language
- Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
- Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases
Plus Points if you
- have a background in mental health or emergency services
- Completed training in Crisis Intervention or Suicide Prevention
- can effectively communicate in more than 1 language
- maintain professional indemnity insurance