Consulting - Financial Crime Team Leader (KYC / Transaction Monitoring) (Yogyakarta Placement)
PwC · Yogyakarta
Sekilas tentang pekerjaan ini
PwC mencari Consulting - Financial Crime Team Leader untuk memimpin tim KYC atau Transaction Monitoring dalam unit Financial Crime. Posisi level Manager ini berlokasi di Yogyakarta dan ditujukan bagi kandidat berpengalaman di bidang financial crime serta kepemimpinan tim; relokasi ke Yogyakarta menjadi tanggung jawab kandidat.
Tugas utama
- Memimpin pelaksanaan harian pekerjaan KYC atau Transaction Monitoring.
- Mengatur kasus, prioritas, kapasitas tim, dan target penyelesaian.
- Memantau produktivitas, kualitas, dan ketepatan waktu kerja.
- Membimbing analis dan staf QC serta mendukung orientasi anggota baru.
- Menangani eskalasi, risiko operasional, kepatuhan, dan pelaporan kepada manajer operasi.
Kualifikasi utama
- Sarjana atau lulusan perguruan tinggi di bidang Accounting, Finance, Business, Economics, atau terkait.
- Pengalaman 5+ tahun di financial crime, KYC, Transaction Monitoring, atau AML.
- Pengalaman minimal 2 tahun memimpin atau mengawasi tim operasional.
- Menguasai proses KYC atau Transaction Monitoring serta ekspektasi regulasi.
- Keterampilan analitis, pemecahan masalah, dan komunikasi tertulis maupun lisan yang kuat.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs PwC.
Deskripsi pekerjaan
Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Fraud, Investigations & Regulatory Enforcement (FIRE)
Management Level
Manager
Job Description & Summary
The Team Leader is responsible for the day-to-day leadership, performance management, and delivery execution of assigned KYC or Transaction Monitoring teams. This role ensures analysts and quality control staff operate efficiently, consistently, and in line with agreed service levels, quality benchmarks, and risk standards.
The Team Leader acts as the primary point of coordination between delivery teams and operations leadership, focusing on workforce management, issue resolution, and continuous performance improvement.
About the Team
The Financial Crime Unit (FCU) delivers managed services and advisory support to global financial institutions across KYC, Transaction Monitoring (TM), AML investigations, and regulatory compliance. Teams operate in high-volume, risk-sensitive environments with clearly defined quality, productivity, and governance standards.
Team Leaders play a critical role in translating operational plans into daily execution, ensuring delivery teams meet performance targets while maintaining
regulatory integrity and client expectations.
About the Role
The Team Leader is responsible for the day-to-day leadership, performance management, and delivery execution of assigned KYC or Transaction Monitoring teams. This role ensures analysts and quality control staff operate efficiently, consistently, and in line with agreed service levels, quality benchmarks, and risk standards.
The Team Leader acts as the primary point of coordination between delivery teams and operations leadership, focusing on workforce management, issue resolution, and continuous performance improvement.
What You Will Do
Delivery & Execution Management
- Lead and manage day-to-day delivery of assigned KYC or TM workloads
- Allocate cases, manage priorities, and balance team capacity against delivery targets
- Monitor productivity, quality outcomes, and adherence to turnaround times
- Identify delivery risks, bottlenecks, or capacity gaps and escalate proactively
People Leadership
- Provide ongoing coaching, guidance, and performance feedback to analysts and QC staff
- Conduct regular check-ins, huddles, and performance discussions
- Support onboarding and ramp-up of new team members
- Foster accountability, engagement, and a high-performance team culture
Quality & Risk Oversight
- Reinforce compliance with policies, procedures, and regulatory expectations
- Support quality remediation efforts and reinforce learnings from QC feedback
- Ensure accurate documentation, system usage, and audit readiness
Stakeholder & Operations Support
- Act as first-line escalation point for delivery issues and operational risks
- Provide status updates, metrics, and insights to Operations Managers
- Support implementation of process updates, changes in scope, or client requirements
Required Qualifications & Experience
- Bachelor’s degree or college graduate in Accounting, Finance, Business, Economics, or a related field
- Typically 5+ years of experience in financial crime operations, KYC, Transaction Monitoring, or related AML functions
- At least 2 years of experience leading or supervising teams in a delivery or operations environment
- Strong working knowledge of either KYC or Transaction Monitoring processes and regulatory expectations
- Experience working in high-volume, regulated, or managed services environments
- Strong analytical and problem-solving skills with the ability to make sound judgment calls
- Strong written and verbal communication skills
Certifications & Training (Advantage)
- CAMS, ICA, or other AML-related certifications
- People management, leadership, or supervisory training
- Lean Six Sigma (Yellow/Green Belt), Agile, or project management training
- PMP or equivalent (advantage, not required)
Location Requirement
This role is based in Yogyakarta, Indonesia. Please note that relocation assistance is not provided for this position. Candidates who are currently based outside Yogyakarta will be expected to make their own relocation arrangements if offered and accepting employment. By applying for this opportunity, you acknowledge and confirm your willingness to self-relocate to Yogyakarta as required.
What You Can Expect
- Direct leadership responsibility with visible impact on delivery outcomes
- Clear performance expectations tied to quality, productivity, and team health
- Exposure to increasingly complex portfolios and leadership responsibilities
- Career progression into Operations Management, SME, or Delivery Leadership track
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study preferred
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Bribery, Anti-Money Laundering Compliance, Business Ethics, Coaching and Feedback, Code of Ethics, Communication, Compliance and Governance, Compliance and Standards, Compliance Auditing, Compliance Frameworks, Compliance Program Implementation, Compliance Reporting, Compliance Review, Compliance Risk Assessment, Compliance Training, Controls Compliance, Creativity, Cybersecurity Risk Management, Data Analysis and Interpretation, Data Protection Management (DPM), Disability Support {+ 35 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date