Brand Marketing Admin - Lifestyle
Seven Retail · South Jakarta, ID
Sekilas tentang pekerjaan ini
Seven Retail mencari Brand Marketing Admin untuk memantau dan mengelola interaksi serta konten media sosial, dan menyusun laporan. Posisi ini berlokasi di Jakarta Selatan; pengalaman dalam pengelolaan media sosial, keterlibatan komunitas, atau layanan pelanggan menjadi nilai tambah.
Tugas utama
- Memantau percakapan, mention, dan sentimen brand di media sosial.
- Mengelola pertanyaan pelanggan, komentar, dan interaksi komunitas.
- Mengoordinasikan distribusi konten sesuai kalender konten.
- Mengidentifikasi keluhan pelanggan, risiko brand, dan wawasan audiens untuk dieskalasikan.
- Menyiapkan laporan pemantauan media sosial dan wawasan secara berkala.
Kualifikasi utama
- Diploma atau sarjana di bidang Marketing, Communications, atau bidang terkait.
- Mengenal Instagram, TikTok, dan perilaku komunitas media sosial.
- Kemampuan komunikasi tertulis yang kuat dalam Bahasa Indonesia.
- Teliti, responsif, dan terorganisasi dalam menangani banyak tugas.
- Kemampuan problem-solving dan berpikir kritis yang kuat.
Ringkasan ini dibuat dengan AI dari deskripsi di bawah. Yang berlaku adalah deskripsi lengkapnya di situs Seven Retail.
Deskripsi pekerjaan
Our Company
- Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services.
- We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.
- Ready to take the next step in your career? Join us as a
- Brand Marketing Admin
- and discover what you can achieve at Seven Retail. Read on to learn more!
- Your Day-to-Day
- Monitor and report social media conversations, mentions, and brand sentiment.
- Manage customer inquiries, comments, and community interactions across social media.
- Coordinate social media content distribution according to the content calendar.
- Identify customer concerns, brand risks, and relevant audience insights for escalation.
- Collaborate with relevant PICs to resolve issues and maintain positive brand perception.
- Prepare regular social media monitoring and insight reports.
What We’re Looking For
- Diploma/Bachelor’s degree in Marketing, Communications, or a related field.
- Familiarity with Instagram, TikTok, and social media community behavior.
- Experience in social media management, community engagement, or customer service is a plus.
- Strong written communication skills in Bahasa Indonesia.
- Detail-oriented, responsive, and organized in handling multiple tasks.
- Strong problem-solving and critical-thinking skills.
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